FAQ

Registration

• Can I have more than one account at Rivalo?
• When I open a Rivalo account, do I make any commitments?
• How can I register with Rivalo?
• Why do I need to register with Rivalo?

My account

• When do I need to send documents to verify my account?
• How can I block my account?
• How do I change my phone number?
• Can I change my e-mail address?
• How do I change my password?
• What is my username?

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Deposits

• What happened to my pending deposits?
• I made a deposit by Boleto, can it be credited in advance?
• How long does it take to a bank transfer deposit to be credited to my Rivalo account?
• How do I make a deposit?

Sports Betting

• Why can i not see my open bets?
• How do I place a bet?
• Where can I see my bets?
• Can I cancel bets?
• What is the maximum amount I can win on my bets?
• How do I find out the status of a bet?

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Casino

• My favourite game is missing from the casino
• Can I play a casino at Rivalo?

Withdrawals

• What happened to my pending withdrawal requests?
• How many withdrawals can I make per week?
• Why cant I make a withdrawal or it has been declined?
• How do I make a withdrawal?

Promotions

• Where can I find my bonus history?
• Does Rivalo offers a Welcome Bonus?
• My bonus was not automatically credited, how can I claim it?
• How are the promotions in Rivalo?
• How do I participate in new promotions?
• How do Bonuses work in Rivalo?

Documents

• How can I send documents to verify my account?
• What documents are accepted to verify my account?
• How long does it take for my account to be verified?

Affiliates

• How can I become an affiliate?
• Does Rivalo have an Affiliate Program?