Terms and Conditions

1. With fixed odds, winnings are calculated by multiplying the odds by the stake. 

2. All bets are decided provided the result stands and is evaluated. Rivalo only recognizes results that take place during the event. Any amendments occurring after this time have no influence on the evaluation of the betting event. 
Bets already decided at the time of the event being abandoned (live bets, half-time bets, match interval bets, over/under betting, first goal etc.) do not depend on the time when the match is abandoned or continued when being evaluated. Where the betting event is abandoned after the end of normal time (e.g. during extra time/penalty shoot-out) then the result after normal time counts. 

3. Where a postponed, abandoned or cancelled sporting event is restarted or continued within 48 hours, based on the original start time and original venue of the betting event, then the bet is valid for the newly restarted/continued betting event. The bet also remains valid if the event is repeated/continued or takes place at a neutral venue. Where the match is not restarted or continued after 48 hours, then it is declared as void. This does not apply to betting markets already decided when the event was interrupted (e.g. 1st goal, next goal, half-time bets, over/under betting).
 

4. It applies to all sports bets that where a player in the starting lineup who has been bet on does not take part for whatever reason, then the bet is lost if the result for which the starting player was listed occurs. However, where the whole betting event does not take place, then bets are declared as void. 
With "goal scoring" types of bets, the player who has been bet on must start the match, otherwise the bet is void. Subsequent substitutions are not taken into account here. 

5. Dead heats: Where two or more participants are declared the winners of an event, the odds are divided accordingly. 

6. For certain betting slips Rivalo offers the so-called "buy-back" under certain circumstances. This offer is voluntary on the part of Rivalo, i.e. the customer is not automatically entitled to the offer of buying back a betting slip. 

7. Any attempt to enter secret agreements as part of betting activity or the intent, directly or indirectly, to participate in such agreements, is strictly forbidden. In the same way, the use of any tool such as (but not limited to) scripts, bots or spiders, is strictly forbidden. 

8. All transactions will be inspected for possible money laundering. Any suspicious activity on an account may lead to the customer being reported to the relevant authorities and the credit in the betting account being restrained. In the same way the betting account may be closed and the credit confiscated. 

9. Yellow cards are counted as one card and red cards are counted as two cards. When a player receives a second yellow card, followed by the red one; that situation counts as two cards. So, the maximum card count a player can receive in one match is three: one for the first yellow card and two for the second yellow/red or for the straight red. Cards for players on the bench don't count.

10. A corner is valid and counts for betting once it is executed.

III. Payouts and winnings limits

1. In sports betting, there is a general limit on winnings/payouts of €100,000 per customer per week.  

2. A limit on winnings of €100,000 per betting slip applies. 

3. In the event of suspicion of betting or race fixing, Rivalo reserves the right to block the payout for the affected race or sporting event until a racing tribunal or ordinary court of law has established that neither betting nor race fixing has taken place. Without judicial clarification, only the stake is returned in this event. 

4. Payment of winnings may be deferred by up to 30 days. 

5. Any bets found to be part of fixed sports events or where there is evidence of manipulation, Rivalo reserve the right to reclaims winnings on affected bets and consider the bets void, stakes will be returned in such cases.

IV. Account Opening / Account

1. The betting customer states by opening a betting/deposit account that he: 

a) has reached the age of 18;
b) is not a restricted person with regard to business activity;
c) does not deposit money that is the proceeds of criminal activity;
d) is opening the account for personal use and has no commercial intentions;
e) is the actual holder of the account and is not acting on behalf of someone else or for someone else’s benefit;
f) is not a resident of Aruba, Bonaire, Curacao, France, the Netherlands, Saba, Statia, St. Martin or the U.S.A.
g) has been made aware of Rivalo's current terms and conditions of business and accepts them expressly.

2. When registering, the customer is obliged to provide correct information including home address and email address. The customer states his willingness to update this information in good time should amendments be required.

3. Where an account is opened and managed in breach of the provisions set out in point IV.1, then Rivalo is entitled to confiscate all funds from said account.

4. Rivalo manages all accounts under the strictest confidentiality. An obligation to disclose can only be affected by competent authorities from Curaçao.

5. The customer shall send any questions regarding betting accounts by using the contact form on Rivalo's website. 

6.The usual currency is the Euro. Rivalo may allow customers from countries outside the Euro zone to manage their customer account in their national currency instead of the Euro. The choice of currency by the customer is final and may not be changed subsequently. The customer has no automatic entitlement to selecting the currency of the customer account.

7.Betting accounts cannot be transferred or sold from one player to another. In the same way, money cannot be transferred from one betting account to another.

8. Each customer may only hold and use one betting account. It is not allowed to open accounts under third party names with or without their permission, as well as access or use these accounts. Only the account holder should access and use their Rivalo account. In the event of this provision being breached, all linked accounts will be blocked, and bonuses and bets cancelled. All accounts registered under the same home address, computer, IP address, payment details and any other similar registration details will be blocked for further investigation and confirmation of identity and ownership of the account. 

9. Ambiguous Bets: Rivalo reserves the right to refuse to accept and to declare unclear bets as void. 

10. Organized Betting: Customers must place their bets as individuals. Where one or more customers have attempted to place the same bet on several occasions, then the bets may be cancelled. These rules can also be applied to bets that have already been assessed if Rivalo needs to assume that several customers are part of a betting association or the respective bets have been placed several times within a short period of time by one or more customers or the bets have been drawn up together. In this event, Rivalo reserves the right to retain the account balance. 

11. The betting customer is responsible for immediately reporting any amount that has been incorrectly credited to his account. All winnings arising from an error are void, regardless of the circumstances that gave rise to them. 

12. A bet is not regarded as confirmed until it is shown in the betting account under "my bets". 

13. Rivalo reserves the right to grant the customer a bonus when certain criteria are met. The criteria valid at the time the bet is placed apply, of which the customer is notified in the betting broker, online or by email. The granted bonus is credited automatically to the betting account. 

14.The customer himself is entitled to deactivate his betting account on a temporary or permanent basis. The corresponding settings can be made in the "My data" section. Only Rivalo is able to re-open a betting account closed for reasons of addiction prevention. 

15. The customer himself is able to set limits for stakes and losses. The corresponding settings can be made in the "My data" section. Reductions in limits will become active immediately; increases in limits will only become active following a delay of seven (7) days.

16. Rivalo offers two types of betting account: 

1) The online betting accounts 
In order to request access to a betting account, the betting customer must open a betting account on the Rivalo website www.Rivalo.com.

a) The betting customer is responsible for keeping his user's name and password secret. Rivalo accepts no liability for bets placed by third parties who have become aware of these details. 

 
b) Deposits to and withdrawals from the betting account can be transferred via a number of different payment systems such as credit cards, e-wallets, bank transfers and others. Cash deposits and withdrawals are not possible. In general, bank transfers are processed within 2-4 business days. Rivalo reserves the right to outsource the processing of payments to specialized third party companies. 

c)  All payments are made via secure connections in order to prevent unauthorized access by third parties as much as possible. 

d) Rivalo reserves the right to deduct transaction fees when processing deposits and withdrawals through certain payment methods.

 
e) Rivalo reserves the right to add further payment possibilities or remove or adjust existing ones.

f) Reverse bookings, cancellation fees, charge backs and similar costs arising from erroneous deposits are borne by the betting customer.

g) Where the customer opts for electronic payment, he waives any right of reversal or similar if the payment has been effected properly. Additionally, the internationally recognized provisions and laws for the processing of electronic payments apply.

h) Rivalo is not a financial institution. Interest is not paid on the balance in betting accounts, regardless of the amount.

i) Rivalo is legally obliged to verify the identity of its customers. Rivalo reserves the right to undertake extended identity checks at its sole discretion.

2) The Rivalo Customer Card 

This can be applied for in any participating brokerage agency. There is no automatic entitlement to being issued a customer card. Rivalo or the brokerage agency are entitled to refuse to issue a customer card without stating why.

a) Only the card-issuing brokerage agency is responsible for the balance held on the customer card. Rivalo accepts no liability for the balance on the customer card. Deposits and withdrawals can only be effected at the agency.

b) The customer card is registered to its holder and is non-transferable. The card remains the property of Rivalo. For the purposes of monitoring or, if applicable, avoiding misuse of the card, the user shall have to provide identity at the request of the staff of the brokerage agency when presenting the customer card.

c) The betting customer is responsible for keeping his password secret. Rivalo accepts no liability for bets placed by third parties who have become aware of these details.

d) The customer card shall be kept with particular care in order to avoid it being misplaced and fraudulently used. The loss of the card is to be reported to the card-issuing brokerage agency without delay, resulting in Rivalo blocking the card. Rivalo's liability for fraudulent use of the card is excluded.

e) In the event of loss of the customer card the user can apply for a new card to be issued on presentation of an appropriate identity document, but not for the balance to be transferred to the new card. Rivalo reserves the right to charge an appropriate one-off administration and costs fee.

f) The user undertakes to regularly check his betting account managed via the customer card. The info terminal in the brokerage agency is available to the user for this. All account movements may also be seen in the "My account" section on Rivalo's website. The user shall notify the card-issuing brokerage agency without delay in the event of irregularities being identified.


g) Termination is effected by withdrawing or, if applicable, blocking the customer card. In this event, the reimbursement of the remaining balance including any bonuses granted (or part thereof) is excluded. Rivalo reserves the right to seek prosecution for the fraudulent misuse of a customer card.

h) Rivalo reserves the right to alter, terminate or replace the service offer of the customer card with another program at any time, subject to appropriate notice and appropriate safeguarding of the user's interests. The user is notified of this by the brokerage agency. The service’s offer or parts thereof may be cancelled, enhanced and/or amended without notice in the event of significant reasons (e.g., a change to the law).

i) Rivalo's liability for damage to the user arising from or as a result of using the customer card is excluded. Jurisdiction for all disputes arising from or in connection with use of the customer card shall be Curaçao.

17. Face Recognition by betafaceapi.com

V. Account withdrawals

1. For online betting accounts

a) Every request for withdrawal is checked and transferred manually. Transactions are not made automatically.

b) All deposited amounts must be used for betting/casino games. All betting/casino winnings may be requested for withdrawal. The corresponding bonus conditions must be complied with before requesting a withdrawal.

c) The customer is entitled to have the existing balance of any winnings or, if appropriate, a part thereof, paid out from its betting account provided that all deposits have been confirmed. The betting customer notifies Rivalo of his request for withdrawal via the corresponding form on the website.

d) Payment is transferred to an account held in the customer's name with the chosen payment provider. In the event of doubt, Rivalo reserves the right to only make payment against presentation of a valid passport or comparable identity document. In principle, where a withdrawal is requested, Rivalo reserves the right to withhold payment until definitive verification of the credit card by the card-issuing bank.



e) Claims regarding payment shall be made within 30 days following request.

f) The customer is entitled to apply for two (2) withdrawals every week without fees applying. For further withdrawals within 7 days, Rivalo shall deduct fees of $5 (or currency equivalent) of the transaction from the customer’s betting account.

g) Rivalo reserves the right to refuse a payment via a specific payment method and may demand transfer to a bank account without stating why.

h) Only accounts with at least one deposit made will be able to request withdrawals.

i) The majority of withdrawals are processed automatically, typically within 24 hours, depending on the chosen payment method. However, for security reasons, some withdrawals may be subject to manual review by our fraud-prevention team, which may extend the processing time. Additionally, technical issues with third-party service providers may also cause delays in the withdrawal processing timeframe.

2. For the Rivalo customer card

a) All profits from bets booked to the customer card are automatically credited to this. Print-outs of stored bets only serve as information for the user and are not proof of any claim to payment. Payments of balances stored on the customer card are possible against the signing of a payment slip in the card-issuing brokerage agency or one authorized by it. For the purposes of monitoring or, if applicable, avoiding misuse, the provision of a suitable identity document may be requested.

b) All customer balances are exclusively administered by the issuing brokerage agency. There is no automatic entitlement to payment by Rivalo.

VI. Placing bets

1. In principle, a bet is only accepted if the betting customer's betting account is sufficiently covered.

2. Where a bet is accepted despite insufficient coverage due to a technical fault, the bet is declared as void. Rivalo is not liable for damages.

3. Bets are placed online at www.rivalo.com. Bets may not be sent by post, fax, email or any other way. Bets received by Rivalo in this way are void, regardless of if they have won or lost.

4. The bet is placed as soon as Rivalo has confirmed the bet electronically online (bet was accepted).

5. The bet is void if, as a result of errors in transmission, the date or time when the bet was placed or necessary personal data of the betting customer, are shown to be missing. The stake is returned.

6. Bets accepted after the commencement of the betting event are also declared as void. This does not apply to live bets.

7. The closure of acceptance of bets is set by Rivalo.

8. The winnings are automatically credited to the betting account. In individual cases, crediting the profits may be deferred until the official race report is published.

9. The minimum stake per bet placed is €2.00. With system and multiple bets, the minimum basic stake per combination is €0.25. Varying minimum stakes are possible for customer cards, of which the card-issuing agency shall inform its clients.

10. Rivalo's records are decisive with regard to the content of all bets. Rivalo shall present these records on request. The betting account may only be corrected if to rectify an obvious error or obvious error in typing or, if applicable, calculation.

11. The customer undertakes to check the details of his bets for accuracy. Under certain circumstances Rivalo offers the possibility of cancelling certain betting slips. This offer is voluntary on the part of Rivalo, in other words, the customer is not automatically entitled to the offer of cancelling a betting slip. The claim may only be made online under "My Bets". Cancellation requests may not be made by email, post, fax, telephone or other methods of communication. In principle, live bets cannot be cancelled.

12. With each bet made, the betting client acknowledges the validity and applicability of these betting provisions in their most current version. In case of differences between the English versions of the General Terms and Conditions and the versions in other languages, the English version is considered decisive.

VII. Account information

1. Every online betting customer is entitled to request a report under "Account statement" in the form of a betting account statement. 
All betting transactions over different periods can be viewed and printed out via the Rivalo website by entering the username and password.

2. Claims regarding specific bookings can only be accepted within 30 days of the day the bet was booked/placed.

VIII. Betting information

1. All betting information offered on the Rivalo website and other media is without warranty. In particular, start times and kick-offs may change without the knowledge of Rivalo or Rivalo may be notified incorrectly by third parties. Fixed winning odds and chances are subject to free supply and demand.

2. Friendly matches will be settled based on the actual result when the game finishes irrespective whether the full 90 minutes is played (excluding extra-time). An exception is applied to this rule in relation to friendly matches, where the scheduled playing time significantly differs (e.g.: 3x45mins, 1x45mins, 2x30mins, 2x60mins). In this case bets are void and paid out at odds of 1.00.

3. Rivalo accepts no warranty for information made available in any format on results, statistics, live scores etc.

IX. Placing of bets and specific rules for the shop operation

1. The broker/agent has no authority to represent Rivalo and is not entitled to make or accept declarations of intent. In particular, the broker/agent can't and may not undertake any changes to the odds for Rivalo. The broker/agent represents the customer and is also a receiving agent for him, both for declarations of intent and also payments with regard to the brokering of bets.

2. All current odds are constantly updated on the website www.rivalo.com/pdf. They are available at brokers/agents. Start times shown in the lists of odds are only a guide. The actual start of the event is decisive.

3. Rivalo reserves the right to demand surcharges on individual bets, types of bet, matches, lengths of combinations etc. No reason is needed for this. The amount of the surcharge is determined exclusively by Rivalo. Surcharges can be of varying amounts on different bets, types of bet etc. A notice in the shop gives information on any surcharges. Surcharges are shown on the betting slip.

4. Several individuals may bet together. With betting associations, the member who places the bet is the contract partner with Rivalo. Rivalo reserves the right to request proof of identity in the event of doubt.

5. Winnings are only paid out against return of the original betting slip.

6. Placing bets:

a) The bet is placed if the bet requested by a customer is entered by the broker/agent into Rivalo's central computer and is confirmed or accepted electronically online by Rivalo. Requests for bets may not be sent by post, fax or email to Rivalo. Requests for bets or bets received by Rivalo in this way will be implied as not accepted. In order to place bets in this way, specific express acceptance by Rivalo is required. The broker/agent is not entitled to this acceptance.



b) The betting customer undertakes to check his bet before issuing the betting request. Subsequent claims cannot be considered. The bet is void if, as a result of errors in transmission, the date or time when the bet was placed are shown to be missing. The stake is returned.

c) The minimum stake per bet placed is €2.00 (or currency equivalent). With combined bets, the minimum basic stake per combination is €0.25 (or currency equivalent). Rivalo reserves the right to agree varying amounts with individual brokers/agents. In this event a notice gives information about varying rules.

d) If the original betting slip or betting broker confirmation has been amended, added to or manipulated in any way, the customer is excluded from claiming winnings. The stake is not repaid.

e) Claims from customers regarding specific bookings can only be accepted within 30 days of the day the bet was booked/placed.

X. General betting rules

1. There are specific betting rules for specific types of sport and betting markets. The customer shall observe these betting rules first as they take precedence over the general betting rules.

2. Sports bets can be placed as individual bets, combination bets (accumulated bets) or system bets. For some type of sport and/or event/activity, the individual bet may not be accepted. Information with regard to this can be found in the respective lists of odds (e.g. "min. 3 games"). In general, the betting on different betting markets for one sporting event in a combination bet (e.g. Real Madrid to win and a 2-0 result) is prohibited.

3. With all types of sport, the result after normal time applies. Any extra time or penalty shoot-out has no influence when evaluating the winnings. Any exceptions to this will be made known either for the betting market itself or in specific rules for the type of sport.

4. Long-term bets:

a) In general, long-term bets are offered for the outcome of a large event (tournament). In this way, bets can be offered on the following questions:
   (i)   Who will win the football World Cup?
   (ii)  Who will win the Wimbledon tennis championship?

   (iii) Who will be relegated in the German Bundesliga?

b) Long-term bets are evaluated regardless if all participants are listed or compete. All stakes on long-term bets are lost if the participant / team bet on does not take part or withdraws.

c) The actual result is based on the last game/event (e.g. final match or last day of play) at 24:00 (local time at the venue). Any amendments to the result occurring after this time - for whatever reason - have no influence on the evaluation of the betting event.

d) If two or more participants share a specific final position, the price/odds is divided by the number of participants sharing the position.

5. Live betting:

a) Live bets are identified as such by the suffix "Live", "TOP" or "HT". These bets are also open exclusively for betting after the start of the event. The odds are constantly adjusted to the run of the game. As they are so up to date, live betting odds are only shown on special screen solutions or on-line. Bets identified as "HT" are only offered during halftime.

b) Once a live bet has been accepted by Rivalo it can no longer be cancelled.

c) In the event of delayed data transmission and/or TV reporting with live bets and a resulting serious change to the run of the game that was not reflected in the odds, Rivalo reserves the right to regard the placed bets as void.


d) If it is clear that a customer is attempting to gain unfair financial advantage by exploiting any delays, Rivalo reserves the right to close the account and retain the account balance.

e) With every live bet the current result / interim result is given. The result bet on is void if the given interim result is significantly incorrect.



f) The same rules as in sports with this betting regulation apply to live bet sports.

XI. Betting markets

Rivalo offers a wide range of betting markets for sports events that are constantly displayed in their current form on the website www.rivalo.com. In general, several betting markets cannot be combined for one (1) event at the same time.

Click here to know more about Rivalo's main betting markets!

XII. Sports

• Virtual Sports
  

  1. Bets on virtual football, virtual tennis, virtual horse racing, virtual basketball as well as virtual dog racing are only available before the beginning of the game.

   

  2. In order to successfully place a bet, the bet must be placed at least 10 seconds before the beginning of the game. Bets which are not confirmed at that time are rejected.

   

  3. Combination bets that include various selections for the same event won’t be accepted if the outcomes are dependent on each other.

   

  4. The maximum number of selections per betting slip is 10.

   

  5. All won bets will be settled based on the odds shown at Rivalo at the time of the confirmation.

   

  6. Rivalo's general terms and conditions of business apply.

• Sports

There is a specific betting product and evaluation criteria for each sport. Below is a list of the most popular and most offered sports. Rivalo will also offer odds for other sports (e.g. boxing) according to the sporting product and calendar. The general betting rules apply to non-listed sports.

1. Football / Soccer:
All betting markets offered for football matches refer to the result of regular time unless another form of settlement is expressly referred to. The term "regular time" shall be understood as the 90-minute period of play or, if applicable, the length of the game including stoppage time added by the referee but not for any added extra time or penalty shoot-out. Where a match takes place at a neutral ground, the team listed on the left is taken as the home team and the one on the right as the away team. In the “Player” betting markets, own goal is not taken into account.

2. Ice Hockey
All betting markets offered for ice hockey refer to the result after normal time unless another form of settlement is expressly referred to. The term "normal playing time" shall be understood as the 60-minute period of play or, if applicable, the length of the game including stoppage time added by the referee but not for any added extra time or penalties.

3. Other American Sports Leagues (NFL, NBA, WNBA, MLB)
All betting markets offered in the above leagues refer to the result after playing time including overtime, unless specifically stated in the market name, help text or betting rules. Any game from the American Soccer League (MLS) or the National Hockey League (NHL) are settled based on the score at the end of regular time unless otherwise stated.

4.Tennis
a) No bets are valid until the first ball has been played. If one of the players withdraws after at least one ball has been played at the earliest and the game is abandoned (injury, surrender, disqualification) then the result of the bet is declared void. This does not apply to betting markets previously offered as live and the result of the market is already known (e.g., set won, game won, over/under betting). Where a game is halted or postponed, the bets as part of the tournament remain until the games are settled. 
With games that do not take place as part of a tournament, the match is declared void unless it is replayed or repeated by the end of the following day.

b) For any match decided by a Tie Break (Often referred to as Super Tie Break or Champions Tie Break), where the tie break is used as a final & deciding set, this will be considered as one set for settlement purposes of set markets, and as one game for settlement purposes of game markets.

Example: if the match was best of 3 sets with player 1 winning set 1: 6-3, and player 2: winning set 2 3-6, with player 2 winning the 3rd set (tie break), then the market of set betting would be settled as 1-2 in favour of player 2, and total games in the match would be settled on the count of 19.

5.Basketball
All betting markets are settled on the result after regulation time & any period of overtime that is played. The exception to this is where odds on the draw ‘X’ are offered, in which case all betting markets on the event will be settled after regulation time / score at the end of the 4th quarter.

XIII. Complaints

• Responsible gaming
  
  Sport bets and online casino games are becoming more and more popular, and in contrast to games of chance like the Lottery, there is a real chance of winning. However, only few people ever become rich through gambling. Online casinos are not "gold mines" either. Betting and casino games are for entertainment purposes and should always be considered as games.

   

  To make sure the game remains a game, and your hobby does not end in uncontrolled wagers or even compulsive gambling, we recommend that you take the following principles to heart when you visit rivalo.com.
   
  • Be conscious of the fact that the game is for your entertainment and does not represent a guaranteed source of income.
  • Set yourself a limit to the number of bets you place and how much you bet in such a way that a loss cannot influence your economic situation.
  • Limit the time you would like to spend on the online game and do not consider extending this time limit.
  • Stick to your money and time-related limits both when you are losing and winning.
  • Never wager money you need for your upkeep and to fulfil the financial obligations you and your family have.
  • Do not take out a loan or lend money in any other way to carry out bets or other online games.
  • Do not play and bet when you are under the influence of alcohol or medication.
  • Do not use the possibility of playing online to distract yourself from arguments, disappointments, frustration or problems.
  • Do not neglect your social environment, and take reactions from your partner, members of your family, friends and colleagues at work seriously.
  • Do not play and bet secretly, and do not give up your other leisure activities for it.
  Be honest with yourself. If you have difficulties following the above basic rules (even in individual points) we suggest you seek professional help.
   
  There are lots of independent organizations that offer help to compulsive gamblers.
  Further information regarding this can be found at http://www.gamblingtherapy.org.uk/
  Help needed? Please contact our support team.
• Data protection guidelines
  

  1. The betting customer states that they understand that their personal data taken by Rivalo when placing the bet is stored and processed as part of normal betting operations.

   

  2. Rivalo shall only process the customer's personal data for those purposes for which it was collected, namely for offering the customer an online betting service.

   

  3. Rivalo shall not pass on customer data to third parties unless this is required by law or court procedures. Rivalo reserves the right to disclose customer data if publishing appears to be necessary in the public interest.

   

  4. The customer is entitled to free access to their data as well as to amend it. For security reasons, the complete deletion of data will take after 5 years.

   

  5. The customer is entitled to unsubscribe from marketing information. A message to Rivalo's support department will suffice for this. The customer is also able to activate and deactivate the receipt of marketing information in their account settings.

   

  6. Copyright © and Database Right 2017/18 [ATP WTA]. All rights reserved. No part of this publication may be reproduced, stored in a retrieval system or transmitted in any way or by any means, (including photocopying, recording or storing it in any medium by electronic means), without the written permission of the copyright/database right owner.

• Complaints
  Rivalo makes every effort to make using www.rivalo.com as pleasant as possible. However, it may happen that a customer is unsatisfied with the service offered. In such a case the customer is entitled to contact Rivalo's customer support or send an email to help@rivalo.com. In general, the complaint will be processed within 48 hours and, if applicable, forwarded to the management.
•  

XIV. Bonus terms

Reload bonuses

1. Payment confirmation must occur during the promotion period for the Bonus to be released to the user's account.

2. Only one (1) bonus reload can be credited per payment transaction.

3. The reload bonus is valid only on the next deposit made by the user during the promotion's validity period.

4. If withdrawal occurs during the promotion period, the bonus may no longer be redeemed.

5. Exclusive Sport reload bonuses must be turned over 5 times, deposit plus bonus amount, in sports with minimum odds of 1.50.

6. Exclusive Casino reload bonuses must be turned over 40 times in casino, bonus amount (unless stated differently).

7. The user has 30 days to fulfil the bonuses wagering requirements, otherwise, the bonus will be forfeited, and the earnings generated with it will be deducted.

8. Bets or plays made on Virtual (Virtual) Sports, Casino table games (except Roulette and Blackjack), casino virtual sports games, video pokers, Jackpot games and Live Casino will not count towards the rollover of these bonuses.

9. Sports bonuses are only available for customers from the following countries: Brazil, Chile, Mexico and Peru.

10. Casino bonuses are only available for customers from the following countries: Argentina, Brazil, Chile, Mexico and Peru.

11. The bonus can only be cancelled before any bet has been made. Once a bet has been placed, the bonus can no longer be cancelled. To request the cancellation contact customer service immediately.

• Risk-Free Bet
  

  1. The risk-free bet is valid for a simple bet or combi. Risk-Free bets will not be valid for system bets.

   

  2. If the bet is lost, the customer automatically receives the bet amount up to the maximum risk-free bet amount which will be credited as a bonus with its corresponding rollover rules.

   

  3. In the context of the No Risk Bet, a higher amount than the no-risk bet amount may be wagered. However, if the bet is lost the customer will only receive a refund of a maximum of the no-risk bet amount.

   

  4. The bet chosen for a No-Risk Bet must be used with funds previously deposited with Rivalo.

   

  5. No-Risk Bet may not be used if the customer has already placed another bet on a different outcome in the same event.

   

  6. No-Risk Betting may not be used on a betting ticket that includes Head-to-Head markets.

   

  7. The user has 30 days to fulfil the No Risk Bet wagering requirements, otherwise, the bonus will be forfeited, and the earnings generated with it will be deducted.

   

  8. For risk-free bets, the rollover must be completed with a minimum of 6 bets each with a maximum value of the risk-free bet, with min odds of 1.50.

• Free bets
  

  1. If the user's bet wins, he will receive the amount returned minus the amount wagered. For example, if you place a $25 bet with a winning value of 3.00 odd, you will receive the returned amount ($25 x 3.00) of $75 LESS the bet amount ($25), ie $50.

   

  2. Free bet must be placed within 7 days. Unused free bets are cancelled after the indicated deadline.

   

  3. Free bet can only be used on only ONE (1) bet with your full value in one of our betting markets. Free Bets cannot be partially used. If the event is cancelled, the free bet will not be made available later.

   

  4. If the user wins the bet will have 30 days to fulfil the Free Bet wagering requirements, otherwise, the returned amount will be deducted.

   

  5. For free bets the rollover must be completed with a minimum of 15 bets each with a maximum value of the free bet, with min odds of 1.50.

• Bonus Terms
  
  1. The terms of this article apply for all types of bonuses including Sport Welcome Bonus, Reload Bonuses, Free Bets, No-Risk Bets, Vouchers, Casino Welcome Bonus, Casino Reload Bonuses and Casino Free Spins.
   
  2. All monetary values are subject to currency conversion according to Rivalo´s conversion rates.
   
  3. Rivalo may offer promotions for which its own terms overwrite the current bonus dispositions, please refer to the corresponding promotion communication to consult special promotion requirements.
   
  4. These offers are valid only for customers who have received them directly from Rivalo. Forwarded messages do not make recipients eligible for participation.
   
  5. Rivalo bonuses are for amateur players only. Professional players, game cartels, game associations or multiple registrations do not receive any Rivalo bonuses.
   
  6. Bonuses cannot be combined with other offers or promotions.
   
  7. Rivalo reserves the right to withhold earnings from a particular account, decline requested payments and close accounts where a customer violates any conditions of the offers.
   
  8. Rivalo may change, reject and cancel the type and duration of bonuses at any time without prior notice.
   
  9. Bonuses can only be used once (1) per customer, home, email, phone number, computer and IP address. Accounts associated with one or more of these points will not be eligible for the Bonus and will be permanently blocked and funds will be withheld.
   
  10. Rivalo reserves the right to cancel any bonuses and/or the resulting winnings if the user has multiple accounts or if abusive behavior is identified by the user.
   
  11. Subsequent user account registration changes do not make the client eligible for other bonuses.
   
  12. If abusive behavior of the user is identified, including non-compliance with the conditions listed herein, collusion, use of this offer with other deposit bonus promotions, vouchers, free bets, or any other offer, Rivalo reserves the right to cancel this promotion, withhold the resulting winnings, and block any withdrawal requests.
   
  13. To request withdrawals of funds from Bonus winnings, the customer must have at least one  deposit, made prior to the promotion that originated the winnings.

XV. Casino

Participation in the Rivalo Casino, Live Casino and Mini Casino

1. In case a customer violates rules and/or any other applicable terms and conditions of the Rivalo Casino, Live casino or Rivalo Mini Casino, he will be excluded from the general participation as well as from the participation in promotions and bonus programs without further notice.

2. In the Rivalo Casino, both the "play for fun" version (without using real money, only available on PC) and the "play for real" version using money, are offered to the customer. In order to play with real money, sufficient funds must be available on the Rivalo account.

3. The Rivalo Casino – in either version (“play for fun” or “play for real”) – is not available in the following countries under any circumstances: Afghanistan, Albania, Algeria, Angola, Australia, Cambodia, Guyana, Hong Kong, Indonesia, Iran, Iraq, Israel, Kuwait, Lao, Myanmar, Namibia, Nicaragua, Nord Korea, Pakistan, Panama, Papua New Guinea, Philippines, Singapore, South Korea, Sudan, Syria, Taiwan, Uganda, Yemen, Zimbabwe. Rivalo reserves the right to amend this list of countries at any time and without prior notice.

4. Playing with real money in the Rivalo Casino is prohibited for customers from the following countries: Belgium, Bulgaria, Canada, Czech Republic, Denmark, Estonia, France, Italy, Latvia, Lithuania, Portugal, Romania, Spain, United States of America, United Kingdom. Rivalo reserves the right to amend this list of countries at any time and without prior notice.

5. Live Casino products (in the online and mobile casino) and Mini Casino products (only available on mobile on “portrait” mode) are only available in the “play for real” version. Therefore, participation is only possible by using real money.

6. The Rivalo Casino is not responsible for any connection problems and any possible corresponding losses during the course of the games.

7. Playing - with real money or play money - jackpot games is prohibited for customers from the following countries: Azerbaijan, China, Denmark, India, Israel, Italy, Japan, Malaysia, Qatar, Russia, Spain, Thailand, Tunisia, Turkey, United Arab Emirates and Ukraine. Rivalo reserves the right to amend this list of countries at any time and without prior notice.

8. The Rivalo Casino offers games provided by NetEnt through the Every Matrix software. NetEnt is a third-party gaming provider that comes with additional terms & conditions that apply in addition to terms and conditions of Rivalo. Rivalo does not intend for anyone to use NetEnt’s services where such use has been considered illegal by NetEnt, even if the games are made available.

a) Customers from the following countries are absolutely restricted on playing NetEnt games: United States of America, United Kingdom, Spain, France and Italy.

b) All NetEnt games offered in the Rivalo Casino – in either version (“play for fun” or “play for real”) – are not available for customers from the following territories: Afghanistan, Albania, Algeria, Angola, Australia, Bahamas, Botswana, Cambodia, Ecuador, Ethiopia, Ghana, Guyana, Hong Kong, Iran, Iraq, Israel, Kuwait, Laos, Myanmar, Namibia, Nicaragua, North Korea, Pakistan, Panama, Papua New Guinea, Philippines, Singapore, Sri Lanka, Sudan, Syria, Taiwan, Trinidad and Tobago, Tunisia, Uganda, Yemen, Zimbabwe, Belgium, Bulgaria, Czech Republic, Denmark, Estonia, France, Italy, Latvia, Lithuania, Mexico, Portugal, Romania, Serbia, Spain, Sweden, Switzerland, United Kingdom, United States of America.

c) The NetEnt games Jumanji, emojiplanet, Guns & Roses, Jimi Hendrix and Motörhead are prohibited for customers from the following countries: Afghanistan, Albania, Algeria, Angola, Australia, Bahamas, Botswana, Cambodia, China, Ecuador, Ethiopia, Ghana, Guyana, Hong Kong, Iran, Iraq, Israel, Kuwait, Laos, Myanmar, Namibia, Nicaragua, North Korea, Pakistan, Panama, Papua New Guinea, Philippines, Singapore, Sri Lanka, Sudan, Syria, Taiwan, Trinidad and Tobago, Tunisia, Uganda, Yemen, Zimbabwe. Belgium, Bulgaria, Czech Republic, Denmark, Estonia, France, Italy, Latvia, Lithuania Mexico, Portugal, Romania, Serbia, Spain, Sweden, Switzerland, United Kingdom, United States of America.

d) In addition to the restricted countries mentioned in point c, customers are not allowed to play Narcos Video Slot in the following territories: China, Indonesia, South Korea.

e) Customers in the following territories are not allowed to play Vikings Video Slot: Afghanistan, Albania, Algeria, Angola, Australia, Azerbaijan, Cambodia, China, Ecuador, France, Guyana, Hong Kong, India, Indonesia, Iran, Iraq, Israel, Kuwait, Laos, Malaysia, Myanmar, Namibia, North Korea, Pakistan, Papua New Guinea, Philippines, Qatar, Russia, Singapore, South Korea, Sudan, Syria, Taiwan, Thailand, Tunisia, Turkey, Ukraine, United States of America, Uganda.

f) Customers are only allowed to play Universal Monsters (Frankenstein, the Bride of Frankenstein, Dracula, The Mummy, The Wolf Man, Creature from the Black Lagoon and The Invisible Man) in the following territories: Andorra, Armenia, Azerbaijan, Belarus, Bosnia and Herzegovina, Brazil, Georgia, Iceland, Liechtenstein, Moldova, Monaco, Montenegro, Norway, Russia, San Marino, Serbia, Switzerland, Ukraine, Croatia, Macedonia, Turkey, Austria, Bulgaria, Cyprus, Czech Republic, Finland, France, Germany, Greece, Hungary, Ireland, Latvia, Lithuania, Luxembourg, Malta, Netherlands, Peru, Poland, Slovakia, Slovenia, and Sweden.
g) Rivalo and NetE

nt reserve the right to amend this list of countries at any time and without prior notice.

Casino, Live Casino and Mini Casino

1. Multi-accounting and Misuse:
a) Rivalo reserves the right to limit or block access to players who are found to be
making or have made use of multiple accounts in order to prevent illicit gains.
b) It is stipulated that each customer must have only one account at Rivalo. The
detection of multi-account may result in the suspension and closure of all accounts, as
well as the suspension and voiding of winnings earned by the user's account.
c) The company reserves the right to recover unpaid debts using legal methods, such as
collecting the amount owed from the user's account and, if necessary, informing debt
collection agencies.

2. Technical Failures and Contract Modifications:
a) Rivalo will void any winnings won due to technical failures or malfunctions of the
technical gaming system.
b Rivalo will not compensate the user in any way for any faults or errors in the casino
games available on the site.
c) Rivalo reserves the right to amend the contract and to notify participants of new
terms. The user's approval is required to continue using the services after any
modification.
d) Rivalo reserves the right to correct incorrect information on the website.
e) Rivalo is not liable for loss of winnings caused by interruption of the games.

3. Cautionary Suspension and Promotional Offers:
a) Rivalo reserves the right to suspend and/or close the account of any user found to be
cheating, attempting fraud, using software designed for artificial intelligence
participation or multi-accounting on Rivalo's platforms. This includes, but is not
limited to, game manipulation and the use of programs to create opponent profiles or
the repeated use of the same promotion with different accounts.
b) Rivalo reserves the right to restrict access to the account indefinitely during account
suspension.
c) Rivalo may offer and modify promotional offers and reserves the right to cancel them
in the event of misuse or failure on the part of Rivalo or third parties.

4. Denial of Winnings and Fraudulent Use:
a) Rivalo reserves the right to void, deny, withhold or withdraw prizes and winnings for
abusive actions that breach any of the terms and conditions.

5. Rivalo defines an abusive, malicious and/or improper act as:
a) Manipulation of prizes and Promotions: Attempting to take advantage of promotional
offers in a dishonest manner, such as opening multiple accounts to claim the same
prize multiple times.
b) Use of Illegal Software or Programs: Using software or tools designed to manipulate
game results or to gain an unfair advantage over other players.
c) Collusion: Collaborating with other players to obtain improper benefits, such as
sharing inside information or coordinating strategies in table games.
d) Identity Fraud or Account Sharing: Providing false information or using false identities
to create casino accounts.
e) Use of Prohibited Strategies: Applying tactics deemed illegal or inappropriate, such as
card counting in card games or the use of artificial intelligence programs.
f)  Abuse of System Errors: Exploiting technical errors or bugs in the casino system to
obtain unfair winnings.

g) Violation of Terms and Conditions: Intentionally ignoring the rules set out by the
casino in its terms and conditions.
h) If any violations are detected in the Rivalo casino, all winnings generated in the user's
account will be confiscated.

6. Player Liability:
a) You are responsible for having an adequate internet connection to access the Website
and participate in games.
b) If we mistakenly credit winnings to Your Account that do not belong to You for any
reason, these winnings will be deducted from Your Account. If you have withdrawn
these winnings before we become aware of the error, you must inform us
immediately and you will have to return them to us. If you fail to inform us, Rivalo
reserves the right to take whatever legal action is available to recover that debt.

7. Prohibitions:
a) Modifying game features, the use of calculations, software with artificial intelligence,
and other fraudulent practices are prohibited.
b) The player must refrain from manipulating the website, using bots, restricting access,
engaging in cooperation or collusion, among other actions.
c)  Accessing or collecting personally identifiable information of other users and any kind
of disclosure of this information is prohibited. This may lead to illegal actions.

8. Limited Liability:
a) Rivalo does not guarantee uninterrupted availability or flawless operation of services
and games.
b) Rivalo assumes no liability for errors, interruptions, technical failures, damages due to
misuse or loss of earnings.

9. Prizes and Cancellation of Accounts:
a) Prizes are non-negotiable and non-exchangeable, subject to availability.
b) Rivalo reserves the right to cancel services and withhold winnings for legitimate
reasons, such as illegal activities or tax disadvantages.

10. Currency of Prizes and Conversions:
a) The postings and transactions of user accounts are calculated by Rivalo in the
currency of Euros (EUR), all discrepancies that may occur due to different exchange
rates, the currency of Euros (EUR) will be used to verify and credit winnings,
regardless of the currency available in the user's account.
b) It is acknowledged that jackpots and other promotional amounts may be displayed
on the site in one currency, but will be paid out in the currency available in the user's
account.

11. Live casino chat:
a) The user is required not to share personal information as well as data of potential
risk to themselves in the live chat services of the casino and live casino games.
b) The user may use the live chat service in the casino and live casino games always in a
playful, respectful and formal manner both with the dealers and in the "Crash"
games.
c) In the event that a pattern of behaviour is detected that does not comply with the
rules of courtesy and good faith, the user's rights to use the live chat in both casino
games and live casino games may be withdrawn.
d) In case of aggravated abuse, Rivalo reserves the right to block the user's access to
the entire casino product.

12. Use of Rivalo by location:

a) When attempting to open an account or access the Website from any other
jurisdiction, it is your responsibility to verify whether gambling is legal in that specific
jurisdiction.
b) You are responsible for ensuring compliance with all applicable online gambling laws
in the country in which you are located and/or resident.
c) Rivalo may limit access to certain casino games if the gaming provider does not
operate in that specific market.

13. Intellectual Property:
a) Rivalo does not own any of the casino games. All content offered on the site belongs
to third parties. All information related to the casino games, as well as the design,
names and information belongs to the intellectual property of the respective game
provider.

14. Termination of the Agreement:
a) Rivalo reserves the right to terminate the agreement and cancel access to the site
and services without notice, without financial compensation to the user, in the
following cases:
b) Rivalo's decision to stop providing the services to the user.
c) Failure of the user to comply with any term of the agreement.
d) Inappropriate use of the services or the site by the user, which is considered
contrary to the spirit of the agreement.
e) Other reasonable grounds deemed by Rivalo.

15. In the event of any inconsistency or inconsistency in the cohesion of these terms and conditions,
those written in Spanish shall be deemed to be correct by default.

16. The following paragraphs govern the offer of the Casino product provided by Rivalo:

a) As soon as a customer uses the Casino product, he agrees to the Casino Rules as well as to the General Terms and Conditions of Rivalo.

b) Additional terms and conditions may apply to promotions and special offers. The customer is committed to read these carefully before accepting any promotional offers. Customers can request the exclusion from all promotional offers offered in the Casino by contacting the Rivalo customer service.

c) The customer acknowledges that playing Casino games should serve as entertainment and counts as gambling. Consequently, the risk of losing money is implicit. It is assumed that the involvement in the Casino is entirely voluntary.

d) Rivalo is entitled to limit or block the access of certain players at its own discretion.

e) The Rivalo Casino uses and offers the Casino software provided by Betsoft, Microgaming and MGA via EveryMatrix. The offer is subject to change. Rivalo is not responsible for possible problems during the course of the game. The software may only be used for personal leisure time activities in correspondence with all applicable laws, rules and regulations.
f) The jackpots offered in the Rivalo Casino and the corresponding amounts are updated at regular intervals, however, this does not happen in real-time. For this reason, it is possible that the displayed jackpot amount is not 100% corresponded to the actual value. As soon as the jackpot is won, the exact amount is calculated according to the number of rounds played until the jackpot was hit.
g) The platform, its software and all content found on it are provided on an “as is” and “as available” basis. Rivalo does not give any warranties, whether express or implied, as to the suitability or usability of the Casino product. Rivalo will not be liable for any loss, whether such loss is direct, indirect, special or consequential, suffered by any party as a result of their use of the mini casino, its software or content.

Casino Free Spins

1. Casino Free Spins can be played in the participating video slot or group of video slots offered during the promotion period by the mentioned provider. Free spins are NOT available for Jackpot games. Customers from Mexico are excluded from ALL NetEnt and Quickspin Free Spins promotions.

2. Casino Free Spins must be used within one (1) day, otherwise, the remaining Free Spins will be forfeited (unless stated differently).

3. Winnings resulting from the free spins, which are credited as a bonus, are subject to the following conditions:

* The bonus may exclusively be used in the Rivalo Casino (Sports, Live, Virtual Sports and the Rivalo Live casino, Casino Virtual Sports and mini casino are excluded).
* The bonus amount has to be wagered 80 times before it can be withdrawn. To complete these requirements, your bets are placed using your cash balance first and then the bonus balance.
* Video Slots, Scratch-Cards, Lottery and Video Bingo contribute 100% towards the wagering requirements. Roulette will contribute 20% to the wagering requirements. Blackjack will only add 10% to the wagering requirements. All versions of Baccarat, Craps, Video poker and all other table games do not contribute towards the bonus wager requirements. Jackpot games, Casino Virtual Sport Games and the rest of the LIVE Casino do not contribute towards the wagering requirements.

* Once the wagering requirements of the Free Spins have been fulfilled, the maximum win amount is USD 2.200 / EUR 2.000 / R$ 9.000 / 130.000 ARS / 1.700.000 CLP / 40.000 MXN / S/7.500.
* The user has 7 days to fulfill the bonuses wagering requirements, otherwise, the bonus will be forfeited, and the earnings generated with it will be deducted.

* For promotions with Free Spins with NO DEPOSIT required, in order to withdraw the resulting winnings with bonus money, the customer must have at least one deposit made into their Rivalo account.
* Casino bonuses are only available for customers from the following countries: Argentina, Brazil, Chile, Mexico and Peru

100% Casino Welcome Bonus + 25 Free Spin

1. The Casino Welcome Bonus is offered after the first deposit made at rivalo.com. The customer must decide between the Sport Welcome Bonus and the Casino Bonus. If the client rejects the Casino Welcome Bonus, it will no longer be there. available in future deposits

2. 100% Reload - up to 200 USD / 200 EUR / $24.000 ARS / R$ 1.000 / $150.000 CLP / $4.000 MXN / S/ 500.

3. 25 Free Spins for the following slots:

* "Gates of Olympus" (Pragmatic Play)

4. The Free Spins must be used within seven (7) day, otherwise, the remaining Free Spins will be forfeited.

5. The bonus amount has to be wagered as follow before it can be withdraw:

* Reload: 40 times the bonus amount. To complete these requirements, your bets are placed using your account's real money balance first and then the bonus money.

* Free Spins: Winnings resulting from the free spins are credited as a bonus to the Casino account. The bonus amount needs to be wagered 40 times. To complete these requirements, your bets are placed using your account's real money balance first and then the bonus money.

6. To receive the bonus the customer must deposit at least 7 USD / 8 EUR / $600 ARS / R$ 50 / $10.000 CLP / $100 MXN / S/25 in a unique deposit transaction.

7. The Casino Welcome Bonus must be automatically granted after the credit of the deposit in your Rivalo account when you accept the Casino promotion by clicking on it during your payment process. In the event that the bonus is not automatically credited to the account, no bet should be placed. The User must contact customer service immediately to claim the bonus.

8. The bonus can only be cancelled before any bet has been made. Once a bet has been placed, the bonus can no longer be cancelled. To request the cancellation contact customer service immediately.

9. The bonus may be used exclusively in the Rivalo Casino (Sports, Live, Virtual Sports and the Rivalo Live Casino, Casino Virtual Sports and Mini Casino are excluded).

10. Video Slots, Scratch-Cards, Lottery and Video Bingo contribute 100% towards the wagering requirements. Roulette will contribute 20% to the wagering requirements. Blackjack will only add 10% to the wagering requirements. All versions of Baccarat, Craps, Video Poker and all other table games do not contribute towards the bonus wager requirements. Jackpot games, Casino Virtual Sport Games and the rest of the LIVE Casino do not contribute towards the wagering requirements.

11. The user has 7 days to fulfill the bonuses wagering requirements, otherwise, the bonus will be forfeited, and the earnings generated with it will be deducted.

12. Casino bonuses are only available for customers from the following countries: Argentina, Brazil, Chile, Mexico and Peru

XVI. Dormant User accounts

1. Rivalo will charge an Administration Fee for all user accounts that have been inactive for at least 365 consecutive days according to the following rules. A user account is considered inactive during any period when none of the following actions take place: (i) a successful deposit is made; (ii) a sports bet is placed; or (iii) participation in any casino products.

(a) If your user account remains inactive for a continuous period of 365 days, it will be deemed dormant. If the balance on your user account is zero, your user account will be temporarily closed and no fee will be charged.

(b) If a user account is deemed to be dormant and has a positive balance, Rivalo will take reasonable steps to notify you using the contact information provided during the user registration process (or as updated by you).

(c) If your user registration remains dormant after a minimum of 28 days following Rivalo's first attempt to notify you that your user registration has become dormant, Rivalo will deduct a monthly Administration Fee from your gambling account balance. The fee will be either €5 or the equivalent in the user account's currency or 5% of your gambling account balance at the time it was deemed dormant (whichever is greater).

(d) The Administration Fee calculated in accordance with (c) above will be deducted from your gambling account balance on the expiration of the 28-day notification period mentioned above and every 28 days thereafter at the same rate until one of the following occurs: (i) your gambling account balance reaches zero, at which point no further Administration Fee will be deducted, and your user account will be temporarily closed; (ii) your user account has been dormant for a consecutive period of 3 years, at which point your user account will be closed; or (iii) you reactivate your user account, at which point no further Administration Fee will be deducted.

2. You can reactivate your user account by: (i) making a successful deposit; (ii) placing a sports bet; or (iii) playing/participating in any casino product.

3. You can request a refund of any Administration fees by contacting our Customer Service department.